Privacy Policy

1. Introduction

Welcome to CyanorX ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cyanorx.com, use our services, or interact with us in any capacity.

By accessing our website or engaging our services, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out a contact or enquiry form on our website
• Communicate with us via phone, email, WhatsApp, or social media
• Subscribe to our newsletter or marketing communications
• Engage us for professional IT services
• Participate in surveys, promotions, or events

This information may include:

• Full name
• Email address
• Phone number
• Business or company name
• Designation or role
• Billing and payment information (for paying clients)
• Project requirements and specifications

2.2 Non-Personal Information

When you visit our website, we may automatically collect certain non-personal information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website or source
• Date and time of your visit
• Device type and screen resolution

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our IT services and solutions
• Communication: To respond to your enquiries, provide project updates, and send service-related notifications
• Improvement: To analyse usage patterns and improve our website, services, and user experience
• Marketing: To send promotional materials, newsletters, and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against unauthorised access, fraud, and other harmful activities
• Contractual Obligations: To fulfil our contractual responsibilities to our clients

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party vendors who assist us in operating our website and providing services (e.g., hosting providers, payment processors). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted over the internet
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• As long as your account or business relationship with us is active
• To comply with legal obligations
• To resolve disputes and enforce our agreements
• For legitimate business purposes, including analytics and record-keeping

When your data is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at cyanorax@gmail.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers and offices are located. By using our services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: